Last Updated: 02 May 2026

1. Introduction

This Privacy Policy describes how Radha Foods (GSTIN: 09ABAPK7425N1ZIB), operating under the brand name Muskan Bakery through the website muskanbakery.com ("Website"), collects, uses, stores, and protects your personal information. By using this Website, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following types of information:

a) Personal Information (provided by you):

• Full name
• Email address
• Phone number / mobile number
• Billing and shipping address
• Payment details (processed securely via Razorpay; we do not store card/bank details)

b) Non-Personal / Automatically Collected Information:

• IP address
• Browser type and version
• Device information (mobile/desktop)
• Pages visited, time spent, and navigation patterns
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for the following purposes:

• To process and fulfil your orders and payments.
• To communicate with you regarding order updates, delivery status, and customer support.
• To send promotional offers, newsletters, and marketing communications (with your consent; you can opt out at any time).
• To improve our Website, products, and customer experience.
• To comply with legal obligations and resolve disputes.
• To detect and prevent fraud or unauthorized access.

4. Payment Information

All payment transactions are processed through Razorpay, a PCI-DSS compliant payment gateway. We do not store, process, or have access to your credit/debit card numbers, CVV, or banking credentials. Your payment data is encrypted and handled entirely by Razorpay in accordance with their security standards. Please refer to Razorpay's Privacy Policy for more details.

5. Data Sharing & Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your data only in the following circumstances:

• Service Providers: With trusted partners who assist in operating our Website, processing payments (Razorpay), delivering orders (logistics partners), and providing customer support — strictly on a need-to-know basis.
• Legal Requirements: When required by law, regulation, court order, or governmental authority.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the business transaction.

6. Cookies

Our Website uses cookies and similar technologies to enhance your browsing experience, remember preferences, and analyze website traffic. You can control cookie settings through your browser. Disabling cookies may affect certain functionalities of the Website.

7. Data Security

We implement reasonable physical, technical, and administrative security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, to comply with legal obligations, resolve disputes, and enforce our agreements. Once data is no longer needed, it will be securely deleted or anonymized.

9. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal data, subject to legal obligations.
• Withdraw consent for marketing communications at any time.
• Lodge a complaint with the relevant data protection authority.

To exercise any of these rights, please contact us at the details provided below.

10. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party website you visit.

11. Children's Privacy

Our Website is not intended for children under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected data from a child under 18, we will take steps to delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to us:

Radha Foods (Muskan Bakery)
GSTIN: 09ABAPK7425N1ZIB
Website: muskanbakery.com
Email: contact@muskanbakery.com
Phone: Available on the Contact Us page.