Last Updated: 02 May 2026

Radha Foods (GSTIN: 09ABAPK7425N1ZIB), operating as Muskan Bakery, is committed to delivering fresh and high-quality bakery products to customers across India and internationally. This Shipping & Delivery Policy outlines the terms related to shipping, delivery timelines, and related conditions for orders placed through muskanbakery.com.

1. Shipping Coverage

a) Domestic Shipping (India):

We deliver across India, covering 51+ cities through our extensive distributor network. Delivery is available in major cities and select towns. Availability of delivery to specific pin codes is confirmed at the time of checkout.

b) International Shipping (Exports):

We export our products globally, including to England (United Kingdom), Canada, and the United States of America (USA). International orders are subject to separate shipping charges, customs duties, and import regulations of the destination country. Any customs duties, taxes, or import fees are the responsibility of the buyer.

2. Estimated Delivery Timelines

Delivery Zone	Estimated Timeline	Shipping Charges
Local / Same City	1–2 Business Days	Free / As per order value
Metro Cities (Delhi, Mumbai, etc.)	2–4 Business Days	Calculated at checkout
Rest of India	4–7 Business Days	Calculated at checkout
International (UK, Canada, USA)	10–20 Business Days	Calculated at checkout

Note: These are estimated timelines. Actual delivery may vary due to location, weather, public holidays, or unforeseen circumstances.

3. Shipping Charges

• Shipping charges are calculated based on the delivery location, order weight, and order value.
• Free shipping may be available on orders above a certain value (as displayed at checkout).
• For international orders, shipping charges include courier/freight fees but do not include customs duties or import taxes.
• Shipping charges are non-refundable unless the order is cancelled or not delivered due to our fault.

4. Order Processing

• Orders are processed within 1–2 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
• You will receive an order confirmation via email/SMS with your order details and estimated delivery date.
• A tracking link/number will be shared via email/SMS once the order is dispatched.

5. Packaging

All products are carefully packed using food-grade packaging materials to ensure freshness and prevent damage during transit. Perishable items are packed with appropriate insulation and cooling agents where necessary. We take extra care to maintain product quality during transportation.

6. Delivery Attempts

• Our delivery partner will make up to 2 delivery attempts at the provided address.
• If delivery fails after 2 attempts due to incorrect address, unavailability of the recipient, or refusal to accept, the order will be returned to us.
• In such cases, shipping charges will not be refunded. A re-delivery may be arranged at additional cost.

7. Delivery Issues

If you face any of the following issues, please contact us within 24 hours of delivery:

• Product damaged during transit
• Wrong product delivered
• Missing items in the order
• Product received in poor condition (spoiled/stale)

Please email us at contact@muskanbakery.com with photographs of the received product, packaging, and your order number. We will resolve the issue as per our Refund & Cancellation Policy.

8. Force Majeure

Muskan Bakery shall not be held liable for delays in delivery caused by events beyond our reasonable control, including but not limited to natural disasters, floods, pandemics, government restrictions, strikes, transportation disruptions, or any other force majeure events.

9. Contact Us

For any shipping or delivery-related queries, please reach out to us:

Radha Foods (Muskan Bakery)
GSTIN: 09ABAPK7425N1ZIB
Email: contact@muskanbakery.com
Website: muskanbakery.com
Phone: Available on the Contact Us page.